FAQ
Where is Maemok?
Maemok is located at the Liquid Light Healing Studio, situated on the 6th floor of Rue Centrale 10, 1003 Lausanne, Switzerland.
If I have never done Pilates before, can I join?
Absolutely!
For your first experience, we would recommend starting with our Wake Up & Glow classes, and explore from there.
When should I arrive for a class?
The studio will open 20 mins before the start of the class.
Please arrive at least 5 minutes before the class begins. We start all our classes on time with a warm-up for your safety. The door will be closed after the class starts to minimize disruptions. Late arrivals will not be admitted.
Do I need to bring any equipment?
No, all mats and the equipment you need for the class will be provided.
However, Please remember to bring a towel to wipe your sweat.
How do I book a class?
You can easily book all classes through our SCHEDULE page.
We would recommend to register for an account after your first booking to simplify future reservations.
How do I pay?
Once you select your preferred package on our SCHEDULE page, you can directly purchase and complete the payment through *Acuity.
We accept Visa, MasterCard and American Express.
How do I cancel a class?
To process a cancellation, you can proceed as follows:
Through your *Acuity account:
Log in to your *Acuity account on the Schedule page
Find the appointment you want to cancel and click on it
Follow the instructions to complete the cancellation process
Through the Confirmation Email:
Open the confirmation email for your booking
Click the "Cancel Class" button in the email
This will direct you to the *Acuity page where you can complete the cancellation
Can I cancel anytime?
Please do so at least 12 hours before the class start time. Cancellations made within the 12 hours, late arrivals or no-shows will forfeit your class credit, the full class charge will apply.
*Acuity is an appointment scheduling software. We use Acuity for all account management, scheduling, bookings, and payments.